All Systems Operational

About This Site

Welcome to the Arcustech Infrastructure Status page. Our Tech Team will keep our customers updated to any scheduled or unscheduled events* related to our data center, services, and support infrastructures for all 10+ of our data center locations.

Please feel free to subscribe to this page for updates via any or all of the following methods: Email, SMS, Twitter, or Atom/RSS feeds by using the button in the upper right of the page.

Any questions? Contact our Support Team!

* This only includes fully supported managed VPS servers running modern, supported OS versions. Any customer running on a "Retired" fully unsupported version of a past Ubuntu LTS operating system needs to review https://portal.arcustech.com/kb/os-release-schedule-and-upgrade-process/ for more details.

Uptime over the past 90 days. View historical uptime.
Account Signup/Billing Portal Operational
90 days ago
100.0 % uptime
Today
Support TIcket System Operational
90 days ago
100.0 % uptime
Today
VPS Infrastructure - North America Operational
90 days ago
99.98 % uptime
Today
Chicago, IL, USA Operational
90 days ago
99.94 % uptime
Today
Dallas, TX, USA Operational
90 days ago
100.0 % uptime
Today
Fremont, CA, USA Operational
90 days ago
99.95 % uptime
Today
Toronto, Canada Operational
90 days ago
100.0 % uptime
Today
Washington, DC, USA Operational
90 days ago
100.0 % uptime
Today
VPS Infrastructure - Europe Operational
90 days ago
100.0 % uptime
Today
Amsterdam, the Netherlands Operational
90 days ago
100.0 % uptime
Today
London, United Kingdom Operational
90 days ago
100.0 % uptime
Today
Madrid, Spain Operational
90 days ago
100.0 % uptime
Today
Meppel, the Netherlands Operational
90 days ago
100.0 % uptime
Today
VPS Infrastructure - Asia / Pacific Operational
90 days ago
100.0 % uptime
Today
Singapore, Republic of Singapore Operational
90 days ago
100.0 % uptime
Today
Sydney, Australia Operational
90 days ago
100.0 % uptime
Today
Tokyo, Japan Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 4, 2024

No incidents reported today.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024
Washington, DC, USA - Scheduled network and server maintenance (Final)
Completed - The scheduled maintenance has been completed.
Dec 1, 01:45 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 23:45 CST
Scheduled - Staff are just finishing up the final upgrades to our network and server maintenance on the last batch of devices. While the window is for 2 hours, the actual impact to each customer's VPS server will less than 15 minutes, for most it will be

As always if you have any questions at all, please let us know by reaching out to our Support Team at help@arcustech.com

Thank you for your patience as we finish up this important work.
Nov 30, 18:21 CST
Nov 30, 2024
Nov 29, 2024
Chicago, IL, US - Investigating reachability issues to client VPS servers - On Going
Resolved - This incident has been resolved.
Nov 29, 01:30 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 29, 00:44 CST
Update - Our data center provider is done early with their prep work to move our systems over to a new network/switches. We will be initiating the work at 12 midnight Central US time tonight. We are unsure how long each client will be impacted as the move progresses, but our Technical Team here will be monitoring and checking in on each of our VPS client's system(s) availability as the work progresses. We will update this incident once the migration is completed and then after a period of monitoring we will close this incident.
Nov 28, 23:48 CST
Identified - Unfortunately the fix earlier does not seem to have fixed the issue, and avoided multiple monitoring methods we have in place. Because of these ongoing issues our data center provider is going to be moving our servers to a different set of switches/network equipment in the next 2 to 4 hours. We will update this ticket as soon as the work begins, and when its completed. Until they are ready to do the cut over, the systems are back online and serving traffic again.

Again we will be leaving this ticket open and updated when the work begins in a few hours for the network cut over.
Nov 28, 22:28 CST
Nov 28, 2024
Chicago, IL, US - Investigating reachability issues to client VPS servers
Resolved - This incident has been resolved. Our team is still monitoring things closely, and we hope to have a full root cause report from our data center/upstream provider soon.
Nov 28, 14:20 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 28, 13:45 CST
Investigating - Our staff were alerted by our remote monitoring of some reach-ability issues into our Chicago data center location. We are working with the data center/upstream provider about the issues.
Nov 28, 13:26 CST
Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024
Washington, DC, USA - Scheduled network and server maintenance
Completed - The scheduled maintenance has been completed.
Nov 24, 01:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 23:00 CST
Scheduled - As a follow up to work we did back on Sept 2nd, our Technical Team has some follow up network changes to put in place, along with some additional server hardware. Each client VPS account will see approximately 5 to 10 minutes of impact as both the network changes, and routine OS updates/patches are put in place while the work is being done.

As always if you have any questions, please reach out to our Support Team!
Nov 19, 14:25 CST
Nov 23, 2024
Nov 22, 2024

No incidents reported.

Nov 21, 2024

No incidents reported.

Nov 20, 2024

No incidents reported.

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