All Systems Operational

About This Site

Welcome to the Arcustech Infrastructure Status page. Our Tech Team will keep our customers updated to any scheduled or unscheduled events related to our data center, services, and support infrastructures for all 3 of our data center locations.

Please feel free to subscribe to this page for updates via any or all of the following methods: Email, SMS, Twitter, or Atom/RSS feeds by using the button in the upper right of the page.

Any questions? Contact our Support Team!

Account Portal ? Operational
Customer Support Systems ? Operational
v.1 Platform - Virtualization Infrastructure ? Operational
v.2 Platform - Virtualization Infrastructure Operational
Network Infrastructure ? Operational
Storage Infrastructure ? Operational
Data Center Infrastructure ? Operational
Content Distribution Network ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 22, 2017

No incidents reported today.

Jan 21, 2017

No incidents reported.

Jan 20, 2017

No incidents reported.

Jan 19, 2017

No incidents reported.

Jan 18, 2017

No incidents reported.

Jan 17, 2017

No incidents reported.

Jan 16, 2017

No incidents reported.

Jan 15, 2017

No incidents reported.

Jan 14, 2017

No incidents reported.

Jan 13, 2017

No incidents reported.

Jan 12, 2017

No incidents reported.

Jan 11, 2017

No incidents reported.

Jan 10, 2017
Resolved - This incident has been resolved.

Summary: VMware the Operating System (Hypervisor) that powers the physical servers in our v.1 VPS Platform, on a single physical host, crashed. Staff verified this was not caused by a issue with the physical server itself (bad memory, failed RAID controller, etc.) and once hardware checked out, and the physical server was rebooted and ran through diagnostic checks affected VPS servers were powered up in a random sequence selected by VMWare to keep the physical server from being overloaded during the VPS boot processes.

Initial troubleshooting, identification and diagnostics = ~40 minutes
Restarting affected VPS servers after diagnostics was complete = ~20 minutes
Jan 10, 11:51 CST
Monitoring - Last of the VPS servers impacted by this are coming online now. Once we see green across the board for the remaining ones we will move this to "Resolved".

If you are still having any issues at all please reach out to our Support Team for further assistance. Thank you.
Jan 10, 11:45 CST
Identified - Ok the issue was identified, was not hardware related, just a fault at the VMware hypervisor level. VPS systems being affected are starting to be restarted now, and once completed we will update this incident to "Monitoring" If you have any questions, or are still suffering any impacts after that to your side, please contact our Support Team for assistance.
Jan 10, 11:31 CST
Update - Staff are still checking out the hardware on the physical server, once full diagnostics is completed we will update this incident to "Identified" and further details on the restoration of VPS service to the affected clients on this single host server.
Jan 10, 11:10 CST
Investigating - Staff are investigating a single physical host issue in our v.1 platform. Once the issue is identified we will update this incident with more details.
Jan 10, 10:50 CST
Jan 9, 2017

No incidents reported.

Jan 8, 2017

No incidents reported.