tag:status.arcustech.com,2005:/historyArcustech, LLC Status - Incident History2024-03-29T02:58:24-05:00Arcustech, LLCtag:status.arcustech.com,2005:Incident/201682482024-03-05T14:00:56-06:002024-03-05T14:00:56-06:00EU - Netherlands<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>14:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>12:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:45</var> CST</small><br><strong>Scheduled</strong> - There is an emergency scheduled maintenance window coming up for this data center only.<br /><br />Our data center provider needs to switch our upstream Ethernet ports between two routers on their network to newer routers taking their place. This will most likely only have very short impacts on traffic for our VPS customers during the window period. But just in case of any extended (more than 5 minute) periods of impact we wanted to list the whole maintenance period time frame.<br /><br />Our staff will be monitoring everything fully, but if you have any questions or concerns, please feel free to open a support ticket, help@arcustech.com and our Support Team will be happy to assist.</p>tag:status.arcustech.com,2005:Incident/198865182024-02-01T12:14:32-06:002024-02-01T12:14:52-06:00US West - Storage System issues on a single Nano Plan physical server<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:14</var> CST</small><br><strong>Resolved</strong> - 100% of impacted Nano accounts have been restored. Please let our Support Team know if you have any questions. Thank you.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>12:01</var> CST</small><br><strong>Update</strong> - Restoration work is 75% complete. 100% completion should be done within the next 15-20 minutes.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>11:24</var> CST</small><br><strong>Identified</strong> - Staff have already identified the underlying issue, there was a loss of the ZFS file system likely caused by a failure of the NVMe controller on the system. We are working on restoring each impacted client from the most recently available full system snapshot for each client. If you have any questions at all, please reach out to our Support Team at help@arcustech.com</p>tag:status.arcustech.com,2005:Incident/191132192023-11-13T20:18:24-06:002023-11-13T20:26:01-06:00AU East (Sydney) - Network Connectivity Issues<p><small>Nov <var data-var='date'>13</var>, <var data-var='time'>20:18</var> CST</small><br><strong>Resolved</strong> - Our data center provider in Australia provided the following details about network connection issues at the data center level:<br /><br />Identified<br />The issue has been identified and a fix is being implemented.<br />Posted 12 minutes ago. Nov 14, 2023 - 02:02 UTC<br /><br />Investigating<br />We are currently investigating an issue affecting network connectivity in different metros<br />Posted 19 minutes ago. Nov 14, 2023 - 01:54 UTC</p>tag:status.arcustech.com,2005:Incident/179538562023-07-25T05:14:24-05:002023-07-25T05:14:24-05:00EU - (Netherlands) - Data center provider having upstream network issues.<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>05:14</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>05:04</var> CDT</small><br><strong>Monitoring</strong> - Our data center provider has reported back to us that traffic levels across their network are getting back to normal levels. This was mostly impacting http/https traffic, as ssh/sftp, and other traffic types were not being impacted.<br /><br />Our Technical Team is seeing the same in our traffic levels for client's returning to normal across the board, and are switching this it a fixed but monitoring status. We will update this to fully resolved once we have seen an extended period of traffic stability.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>04:50</var> CDT</small><br><strong>Identified</strong> - Our data center/co-location provider's network operations team reached out to us about 5 minutes ago about upstream networking issues they are working clearing up. We will update this incident once we are provided with more details from their network engineering team.<br /><br />This is not directly related to our own network/equipment, or servers at all.</p>tag:status.arcustech.com,2005:Incident/174232612023-05-30T12:48:58-05:002023-05-30T12:48:58-05:00US Central - Upstream Networking Issues<p><small>May <var data-var='date'>30</var>, <var data-var='time'>12:48</var> CDT</small><br><strong>Resolved</strong> - Has been confirmed that it was a major issue with an upstream providers network, took just a bit to properly route around the impacted fiber without causing other issues. Everything is showing stable and green across the board still so we are closing this incident.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>12:24</var> CDT</small><br><strong>Monitoring</strong> - Issue was identified and routed around, we are still getting full details from our data center provider and will update as we have further details. For now everything is showing green, and accessible across the board. Thank you.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>12:19</var> CDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>May <var data-var='date'>30</var>, <var data-var='time'>12:18</var> CDT</small><br><strong>Identified</strong> - Our staff are working with our co-location data center provider in Minneapolis to help identify a wider issue across their network and upstream connections to the Internet. We will update this incident once we have more details.</p>tag:status.arcustech.com,2005:Incident/169697522023-04-26T03:08:56-05:002023-04-26T03:08:56-05:00EU - (Netherlands) - Single Physical Server Issues<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>03:08</var> CDT</small><br><strong>Resolved</strong> - This incident is resolved. All client VPS systems are showing green statuses across the board.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>02:45</var> CDT</small><br><strong>Monitoring</strong> - Staff are tracking performance issues for clients on a single physical server/host in our EU data center this morning. Corrective action is being taken at this time.</p>tag:status.arcustech.com,2005:Incident/169277092023-04-21T01:42:46-05:002023-04-21T01:42:46-05:00US West - Upstream Networking Issues<p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>01:42</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>01:31</var> CDT</small><br><strong>Monitoring</strong> - The routing issues were identified within our data center providers network, and have been corrected, but our team is still monitoring the situation along with our data center provider's networking team. We will close this incident once we have seen no further issues for a bit this morning.</p><p><small>Apr <var data-var='date'>21</var>, <var data-var='time'>01:22</var> CDT</small><br><strong>Investigating</strong> - Staff are investigating issues related to inbound networking to our US West data center. As soon as we have more information we will update this incident.</p>tag:status.arcustech.com,2005:Incident/114295412022-10-04T15:36:05-05:002022-10-04T15:36:06-05:00US Central - v.2/v.3 Platform - Single Physical Server Issue<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:36</var> CDT</small><br><strong>Resolved</strong> - The impact has been resolved, and client VPS systems are responding as expected. If you are seeing any issues with your VPS system please reach out to our Support Team for further assistance.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>15:24</var> CDT</small><br><strong>Investigating</strong> - Current seeing performance/connection issues for a single physical server in one of our clusters that handle Nano plan sizes. Staff are currently investigating and will update this incident as soon as we have more details.</p>tag:status.arcustech.com,2005:Incident/106872152022-07-25T12:20:03-05:002022-07-25T12:20:03-05:00US Central - v.2 Platform - Single Physical Server Issue<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>12:20</var> CDT</small><br><strong>Resolved</strong> - All impacted clients are back online, and we are monitoring things closely. If you are still having any issues, please make sure to reach out to our support team for further assistance.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>12:01</var> CDT</small><br><strong>Update</strong> - About 60% of impacted clients have been migrated to other physical servers and brought back online. We expect the remaining 40% being impacted to be back online in the next 15 to 25 minutes.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:41</var> CDT</small><br><strong>Identified</strong> - Staff are working on migration of impacted clients to other physical servers and bringing each back online once the migration process is completed. We will update this incident as progress continues.</p><p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:17</var> CDT</small><br><strong>Investigating</strong> - Unfortunately looks like the physical server that recently rebooted that handes some of our Nano VPS clients may having some deeper issues, staff are investigating and deciding if we need to migrate clients off of this physical server to backup hardware. We will update this ticket as we know more.</p>tag:status.arcustech.com,2005:Incident/106871822022-07-25T11:09:36-05:002022-07-25T11:09:36-05:00US Central - v.2 Platform - Single Physical Server Issue<p><small>Jul <var data-var='date'>25</var>, <var data-var='time'>11:09</var> CDT</small><br><strong>Resolved</strong> - A physical server in one of our Nano VPS clusters hung and was automatically rebooted. Staff are monitoring the system before we decide if the system needs to have clients migrated off of the hardware to replacement hardware. For now we are just monitoring the system after the reboot.</p>tag:status.arcustech.com,2005:Incident/103526592022-06-20T01:45:42-05:002022-06-20T01:45:42-05:00Customer Support Ticket System - Web Interface Maintenance<p><small>Jun <var data-var='date'>20</var>, <var data-var='time'>01:45</var> CDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>01:46</var> CDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>19</var>, <var data-var='time'>01:37</var> CDT</small><br><strong>Scheduled</strong> - We are currently working on the web interface for our support ticket system, the ticket system, and support team are still reachable via email at help@arcustech.com, only the ticket web interface is impacted by this work.</p>tag:status.arcustech.com,2005:Incident/98960862022-05-02T12:04:54-05:002022-05-02T12:04:55-05:00US Central - v.2 Platform - Single Physical Server Issue<p><small>May <var data-var='date'> 2</var>, <var data-var='time'>12:04</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>11:38</var> CDT</small><br><strong>Update</strong> - We are at just about 95% restoration. The remaining ones are just waiting for a few really large storage usage systems in front of them to finish up the data transfers.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>11:16</var> CDT</small><br><strong>Update</strong> - Right at the 80% restoration of service mark.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>10:55</var> CDT</small><br><strong>Update</strong> - Restoration is now at about 60% of impacted clients being back online.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>10:42</var> CDT</small><br><strong>Update</strong> - The data migration process is going well, we are at about 40% restoration of service for impacted clients at this point.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>10:21</var> CDT</small><br><strong>Update</strong> - The process is proceeding smoothly, ~15-20% of clients have been restored, but the process time solely depends on the amount of data that needs to migrate between systems per client. We will update more as the progress continues.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>09:52</var> CDT</small><br><strong>Update</strong> - Migrations are moving along smoothly, but data migration of course does take time depending on the amount of storage each client's VPS server contains. We will update again as this process progresses further.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>09:04</var> CDT</small><br><strong>Identified</strong> - We have identified a critical issue in the storage system of this single physical server. We have placed the storage system in read-only mode to help protect data while we migrate each client over to a different physical server and restore service to each as the migration of data completes. We will update this incident as the migration process continues.</p><p><small>May <var data-var='date'> 2</var>, <var data-var='time'>08:28</var> CDT</small><br><strong>Investigating</strong> - Our technical team are investigating performance impacts to a single physical server in our US Central data center at the moment. As soon as we know more we will update this incident.</p>tag:status.arcustech.com,2005:Incident/97400242022-04-08T10:44:01-05:002022-04-08T10:44:03-05:00US Central - v.2 Platform - Single Physical Server Issue<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>10:44</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>10:33</var> CDT</small><br><strong>Identified</strong> - Our technical team identified an issue with one physical server causing performance slowness and/or access problems for some client VPSs hosted on it. We are in the process of correcting the impact which may require a reboot of the physical server which will cause a few minutes of impact to all clients powered by this server as their VPSs power back up. We will update this ticket once the reboot/restart process has completed.<br /><br />As always if you have any questions or concerns please open a support ticket with our Support Team at help@arcustech.com</p>tag:status.arcustech.com,2005:Incident/93071212022-02-13T22:33:53-06:002022-02-13T22:33:53-06:00US Central - Retired v.1 Platform - Single Physical Server Issue<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>22:33</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>14:42</var> CST</small><br><strong>Identified</strong> - We have verified there is an issue with one of our remaining physical servers in our long retired v1 VPS platform, while staff is working on bringing clients impacted by this back online. <br /><br /><br />*** Important Reminder! ***<br />As our v1 platform has been in "Retired" status for 5 1/2 years with no support and no SLA (Service Level Agreement) in place for any impacted clients still running on this long retired VPS platform. Also all clients VPS servers still on our v1 platform would also be running long unsupported Ubuntu Linux releases which have had zero support or security patches for the OSs they are running for years from Ubuntu as well. <br /><br />We have for years urged clients on our v1 platform to upgrade to newer supported OSs on our newer and supported VPS platform.</p>tag:status.arcustech.com,2005:Incident/84008622021-11-05T01:19:35-05:002021-11-05T01:19:36-05:00US Central (MSP) - Upstream Networking Issues<p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>01:19</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>01:12</var> CDT</small><br><strong>Monitoring</strong> - Traffic levels have been returning to normal over the past 5 minutes and things are looking stable. We will keep this incident open while we closely monitor things for a bit and will set this to resolved once we get full confirmation from our data center provider things are fully stable on their end. <br /><br />This incident looks to have initially been caused by a drop on Lumen/Level3, and during the work to route around the issue a primary router at the data center suffered an issue causing a secondary issue leading to a longer than expected impact.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>00:53</var> CDT</small><br><strong>Update</strong> - We are still awaiting a fix from our data center provider on this issue. Will update this incident as soon as we know more.</p><p><small>Nov <var data-var='date'> 5</var>, <var data-var='time'>00:21</var> CDT</small><br><strong>Identified</strong> - Looks like our US Central (Minneapolis) data center provider is dealing with issues related to their Lumen/Level3 upstream provider connection. We are awaiting further details and hoping the issue can be routed around quickly. This is issue is currently only impacting visitor traffic originating from Lumen/Level3's network, and other upstream peering is all working as expected.</p>tag:status.arcustech.com,2005:Incident/82127252021-10-12T14:15:28-05:002021-10-12T14:15:28-05:00US West - Upstream Networking Issues<p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>14:15</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>13:51</var> CDT</small><br><strong>Monitoring</strong> - The issue was traced to a specific router on our data center providers network, the issue has been corrected but we will still be monitoring the issue for a bit to make sure it does not come back. This incident will close/set to resolved once we are happen with what we are seeing monitoring wise.</p><p><small>Oct <var data-var='date'>12</var>, <var data-var='time'>13:42</var> CDT</small><br><strong>Investigating</strong> - We are seeing some latency/dropped packets from one of our data center providers routers in our US West (Fremont, CA) data center location. This issue is outside of our own networking equipment, and we have a ticket open with our data center provider because of this. We will update this incident as we know more.</p>tag:status.arcustech.com,2005:Incident/80607722021-09-23T00:21:38-05:002021-09-23T00:21:41-05:00US Central (MSP) - Upstream Networking Issues<p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>00:21</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>00:11</var> CDT</small><br><strong>Identified</strong> - Looks to be an issue with the Level3/Lumen uplink upstream from our data center location. We are expecting our data center provider will get BGP routing updated to remove Level3/Lumen from routing once its determined the best course of action. We will update this ticket once routing is back to normal across all routes/for all clients.</p><p><small>Sep <var data-var='date'>23</var>, <var data-var='time'>00:07</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating connectivity issues coming into our Minneapolis, MN data center location. This does not seem to be affecting all clients, but seems to be limited to traffic routing over one of our data center's upstream bandwidth providers. We will update with more information as soon as we can.</p>tag:status.arcustech.com,2005:Incident/72490432021-06-14T21:57:39-05:002021-06-14T21:57:39-05:00US West - Upstream Networking Issues<p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>21:57</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>21:19</var> CDT</small><br><strong>Monitoring</strong> - The data center's power issues have been corrected, and impact to our network traffic has been returned to normal activity. We will leave this in "Monitoring" for about 15 to 20 minutes just to make sure, and then will auto set this incident to "Resolved".<br /><br /> If you are still having any issues, please let our support team know.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>20:42</var> CDT</small><br><strong>Identified</strong> - Looks at though the primary cause is some A and B power circuit outages in certain data halls in our providers data center. This is likely causing impacts to the before mentioned core router, but likely some of the switching equipment between our racks and the data centers core network. At the moment our own equipment does not seem to be affected by this loss of primary and secondary power circuits.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>20:37</var> CDT</small><br><strong>Update</strong> - We are awaiting further updates but seems the issue is come from issues on one of our data center providers core routers. Again once we have more details we will update this incident.</p><p><small>Jun <var data-var='date'>14</var>, <var data-var='time'>20:16</var> CDT</small><br><strong>Investigating</strong> - Staff are seeing random reports from our external monitoring about trouble reaching certain clients/ip ranges in our US West (Fremont, CA) data center location. Staff are working with our data center/upstream provider in Fremont to identify the issues on their network currently. We will update as soon as we have more details.</p>tag:status.arcustech.com,2005:Incident/72059922021-06-09T05:30:15-05:002021-06-09T05:30:15-05:00US West - Upstream Networking Issues<p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>05:30</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>05:07</var> CDT</small><br><strong>Monitoring</strong> - The routing issues were identified within our data center providers network, and have been corrected, but our team is still monitoring the situation along with our data center provider's networking team. We will close this incident once we have seen no further issues for a bit this morning.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>04:43</var> CDT</small><br><strong>Investigating</strong> - Staff are investigating issues related to inbound networking to our US West data center. As soon as we have more information we will update this incident.</p>tag:status.arcustech.com,2005:Incident/70919412021-05-26T14:43:30-05:002021-05-26T14:43:30-05:00US Central - Retired v.1 Platform - Single Physical Server Issues<p><small>May <var data-var='date'>26</var>, <var data-var='time'>14:43</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>14:26</var> CDT</small><br><strong>Identified</strong> - Impacted systems are coming back online. <br /><br />We may need to have a slight downtime in the next day or two for emergency replacement of a possibly failing RAID controller in this older physical server. We will post a scheduled maintenance notice if this becomes needed.</p><p><small>May <var data-var='date'>26</var>, <var data-var='time'>11:18</var> CDT</small><br><strong>Investigating</strong> - We are investigating an issue with a single physical server still active in our long retired v.1 VPS platform. There is no ETA on a solution, and please remember all clients still hosted on our v.1 Platform are on a Retired/Unsupported virtualization platform, and Retired/Unsupported OSs at this point. <br /><br />We continue to strongly urge all clients on this platform to migrate to our modern VPS platform and modern/fully supported Operating System versions. There are details on how to do this in our Portal Knowledge base, if you need further assistance please contact our Support team at help@arcustech.com.</p>tag:status.arcustech.com,2005:Incident/69221892021-05-04T21:21:15-05:002021-05-04T21:21:15-05:00US Central - v.2 Platform - Single Physical Server Issue<p><small>May <var data-var='date'> 4</var>, <var data-var='time'>21:21</var> CDT</small><br><strong>Resolved</strong> - All client VPS are back online and showing green. The drive system checked out after a full system power cycle, and we are closely monitoring it for any continued errors. If you are still having any issues, please reach out to our support team.</p><p><small>May <var data-var='date'> 4</var>, <var data-var='time'>21:05</var> CDT</small><br><strong>Identified</strong> - There is a hard drive sub-system problem being experienced by a single physical server impacting clients VPS servers hosted on that physical server. We are working on correcting the issue and will update this incident as soon as we have more information.</p>tag:status.arcustech.com,2005:Incident/68308542021-04-24T09:57:30-05:002021-04-24T09:57:32-05:00US - Central - (Minneapolis) - Network Performance Issues<p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>09:57</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>09:38</var> CDT</small><br><strong>Monitoring</strong> - The impact has been identified/fixed and impacted clients should be seeing normal speed/access to their VPS systems, but we will keep this in a Monitoring status for a bit. This impact was limited to a single physical host server, and not all of our clients in our US Central data center were impacted. We are still doing a full investigation, and will updated this to Resolved in just a bit.</p><p><small>Apr <var data-var='date'>24</var>, <var data-var='time'>09:26</var> CDT</small><br><strong>Investigating</strong> - Our team is investigating slowness/down time for a range of customers in our US - Central data center. Not all clients are being impacted, but we are working to find and mitigate the overall issue for the clients that are being impacted asap. We will update this incident as soon as we have more details.</p>tag:status.arcustech.com,2005:Incident/64321182021-03-01T21:48:09-06:002021-03-01T21:48:09-06:00US - Central - (Minneapolis) - Upstream Routing Issues<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>21:48</var> CST</small><br><strong>Resolved</strong> - Traffic levels and performance to client sites should be back to normal. We will continue to monitor this with our data center provider.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>21:34</var> CST</small><br><strong>Identified</strong> - Looks like there are issues with the Level3/Lumen uplink outside of our data center providers network. They are working to remove the link from BGP mappings and route around the Level3/Lumen issues for now.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>21:32</var> CST</small><br><strong>Investigating</strong> - Staff are investigating some upgrade routing issues outside of our network. We will update this incident as soon as we know more.</p>tag:status.arcustech.com,2005:Incident/62396102021-02-14T00:30:30-06:002021-02-14T00:30:31-06:00US Central - Physical Server Infrastructure Work<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>00:30</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>21:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>15:57</var> CST</small><br><strong>Scheduled</strong> - This maintenance window, along with upcoming ones over the next couple of days are finalizing some virtualization layer settings changes required for updates to a number services.<br /><br />This work is currently only being carried out in our US Central data center location for now, it will involve service impacts of 1 to 3 minutes, with a possible follow up 1 to 3 minute impact 5 to 10 minutes after the first impact, for each client. It will impact only a single virtual machine at a time.<br /><br />This work is being carried out to allow a number of changes and additions to our service offerings, including but not limited to:<br /><br />1) faster "included" 4x monthly full system backups<br />2) changes to resources/plans in our Standard and Craft CMS Optimized, managed virtual servers offerings.<br />3) addition of KVM based virtual private servers for our upcoming offering of optimized rootless docker production deployment plans.<br />and more.<br /><br />As always if you have any questions or problems that are for extended periods of time during this maintenance window, please reach out to our Support Team at help@arcustech.com</p>tag:status.arcustech.com,2005:Incident/62395992021-02-13T03:00:33-06:002021-02-13T03:00:35-06:00US Central - Physical Server Infrastructure Work<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>03:00</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>21:03</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>15:54</var> CST</small><br><strong>Scheduled</strong> - This maintenance window, along with upcoming ones over the next couple of days are finalizing some virtualization layer settings changes required for updates to a number services.<br /><br />This work is currently only being carried out in our US Central data center location for now, it will involve service impacts of 1 to 3 minutes, with a possible follow up 1 to 3 minute impact 5 to 10 minutes after the first impact, for each client. It will impact only a single virtual machine at a time.<br /><br />This work is being carried out to allow a number of changes and additions to our service offerings, including but not limited to:<br /><br />1) faster "included" 4x monthly full system backups<br />2) changes to resources/plans in our Standard and Craft CMS Optimized, managed virtual servers offerings.<br />3) addition of KVM based virtual private servers for our upcoming offering of optimized rootless docker production deployment plans.<br />and more.<br /><br />As always if you have any questions or problems that are for extended periods of time during this maintenance window, please reach out to our Support Team at help@arcustech.com</p>